As soon as you manage the conflict, it is better for you. Because a lot of things may occur in the conflict. So you have to know the process of how to deal with conflict.
1. Identify the conflict situation:
As soon as you can identify the conflict situation, you can develop the resolution. The situation in which the personal safety of customers or colleagues is threatened needs, particularly urgent attention.
2. Understand the cause of conflict:
As mentioned earlier, listening is one of the most effective ways of fully understanding the conflict situation and its causes understanding it, but it is also essential to take a neutral position until the investigation has been concluded.
3. Take charge of the conflict situation:
When a situation is serious it needs to be handled confidentially and directly, and this might involve moving to a quiet area to discuss it. Successful resolution of a conflict or a complaint can lead to closer working relationships and more satisfied customers.
4. Escalate the situation:
In serious situations the conflict must be escalated, the human resource department has detailed procedures in place for this reason.