Monday, June 24, 2013

Value chain is the sequence of business functions in which customer usefulness is added to products or services.

1. Research and development: Generating and experimenting with ides related to new products, services, or processes.

2. Design of products or services: Detailed planning and engineering of products, services or processes.

3. Production: Acquiring, coordinating and assembling resources to produce a product or deliver a service.

4. Marketing: Promoting and selling products or service to customers or prospective customers.

5. Destination: Delivering products or services to customers.

6. Customer service: Providing after-sale support to customers.


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